Frequently Asked Questions
Quick answers about attar, orders, delivery, and returns.
What kind of support do you offer?+
At Salaf.bd, we offer customer support through email and phone. Our team can help with orders, products, delivery questions, and general inquiries.
How long does shipping take?+
We typically process orders within 1–2 business days. Delivery timing depends on your location and courier availability.
Can I track my order?+
Yes. Once your order is dispatched, we share tracking details (where available). If tracking isn’t showing, contact our support and we’ll help.
Why did I only receive part of my order?+
Items may ship separately due to stock availability or courier scheduling. Please check your shipping confirmations. If something is missing, contact support.
What do I do if my order is damaged?+
Notify us immediately if your order arrives damaged. We may request pictures and an unboxing video to verify the issue and process the appropriate resolution.
What is your return & refund policy?+
Returns are only accepted for wrong product delivery, and refunds are only accepted for damaged products. To make a claim, you must record an unboxing video and notify us within 24 hours. Read full policy here .
What is attar?+
Attar is concentrated fragrance oil. It’s typically used in small amounts and is known for long-lasting scent.
How should I apply attar for best results?+
Apply a small amount to pulse points (wrists, neck, behind ears). Let it settle before reapplying. Start light—you can always add more.
How long does attar last?+
Longevity varies by skin type, weather, and how much you apply. In general, attar is designed to last longer than lighter sprays.
How should I store attar?+
Store attar in a cool, dry place away from direct sunlight and heat. Keep the cap tightly closed to preserve scent quality.
Can attar stain clothes or skin?+
Like many fragrance oils, attar can leave marks on some fabrics. Apply to skin first and allow it to dry before contact with clothing. If you’re concerned, do a small patch test.
Is attar safe for sensitive skin?+
We recommend patch testing before regular use. Avoid applying to broken or irritated skin. If you experience discomfort, discontinue use.
Can I use attar with other perfumes?+
Yes. For layering, apply a small amount of attar and then add complementary notes. Proceed slowly to avoid overpowering the scent.
Which attar is best for daily wear?+
Many customers prefer soft, sweet, and balanced profiles for everyday use. Choose based on your preferred intensity and whether you want a warmer or fresher vibe.
